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Terms & Conditions

Terms & Conditions

In General

Conventions Solutions Pvt Ltd (“mybills.lk”) owns and operates this Website. This document governs your relationship with mybills.lk (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service").

By using the Services, you agree to all of the Terms of Service, as may be updated from time to time. You should check this page regularly to take notice of any changes.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if the Website is unavailable at any time or for any period. We may restrict access to some parts or all of the Website.

This Website may contain links to other websites ("Linked Sites") not operated by mybills.lk. We have no control over Linked Sites and accept no responsibility for them or for any loss or damage arising from your use of them.

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and warrant that all data provided is accurate.

Prohibitions

You must not misuse this Website. You will not:

  • Commit or encourage a criminal offense
  • Transmit or distribute viruses, trojans, worms, logic bombs, or other harmful material
  • Hack into any aspect of the Service
  • Corrupt data
  • Cause annoyance to other users
  • Infringe proprietary rights
  • Send unsolicited advertising (“spam”)
  • Attempt to affect performance or functionality of systems accessed through this Website

Breaching this provision constitutes a criminal offense and mybills.lk will report such breaches to relevant authorities.

We are not liable for loss or damage caused by denial-of-service attacks, viruses, or other harmful material resulting from your use of this Website.

Intellectual Property, Software and Content

All intellectual property rights in software and content (including images) remain the property of mybills.lk or its licensors and are protected by copyright laws.

You may store, print and display content for personal use only. You may not reproduce, distribute, or use content for commercial purposes.

Terms of Sale

By carrying out a payment, you consent to the following terms and conditions.

To contract with mybills.lk, you must be over 18 years of age and possess a valid credit or debit card. We retain the right to refuse any request made by you.

(a) Our Contract

After making a payment, you will receive an acknowledgement email confirming receipt. This does not constitute acceptance. Acceptance occurs only once funds have cleared.

(b) Payment

We conduct a standard authorization check to ensure sufficient funds. Your card will be debited upon authorization.

Disclaimer of Liability

Materials on this Website are provided without guarantees or warranties. To the fullest extent permitted by law, mybills.lk excludes liability for direct, indirect, special, consequential, or incidental damages arising from use of this Website.

This does not affect liability that cannot be excluded under applicable law.

Cancellation and Refund Policy

Cancellation of Payments

Once a payment has been authorized and processed, it is final and cannot be cancelled through the Website. Users must verify all payment details prior to confirmation.

Refunds

Refunds will only be issued where:

  1. A transaction was processed in duplicate due to system error
  2. Funds were debited but not transmitted due to technical failure

In all other cases, including incorrect payments, overpayments, or disputes with service providers, refund requests must be directed to the respective biller. mybills.lk acts solely as a payment facilitator.

Processing of Approved Refunds

Approved refunds will be credited to the original payment method within a reasonable period, subject to banking timelines. Transaction charges may be deducted.

Settlement Finality

Once funds are settled to the biller’s account, mybills.lk is not responsible for reversing the transaction. Any reversal is subject to the biller’s approval and banking procedures.

Dispute Handling

Users may submit disputes through the complaints procedure outlined in these Terms. Supporting documentation may be required.

Linking to this Website

You may link to our home page in a fair and legal manner that does not damage our reputation. You must not suggest association or endorsement where none exists. We reserve the right to withdraw linking permission.

Trademark Disclaimer

All third-party trademarks, names, and content are the property of their respective owners. Their appearance does not imply endorsement or affiliation with mybills.lk.

Indemnity

You agree to indemnify and hold harmless mybills.lk, its directors, officers, employees, and affiliates from any third-party claims arising from your use of this Website or breach of these Terms.

Variation

mybills.lk reserves the right to amend or remove Services or Website content at any time without notice.

Invalidity

If any provision is unenforceable, the remaining provisions shall remain in full force and effect.

Complaints

We operate a complaints handling procedure. Please contact us with any complaints or comments.

Waiver

Failure to enforce any right shall not constitute a waiver of that right.

Entire Agreement

These Terms constitute the entire agreement between you and mybills.lk and supersede all prior agreements. Any waiver must be in writing and signed by a Director of mybills.lk.